Frequently Asked Questions (FAQ)

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Have questions about Veemee and our apps? Well we have the answers! Read below to find out more.

Contents

Veemee Avatar Creator App

 

How do I create a new Veemee account?

Please follow these steps to create an account:
• Open the Veemee Avatar Creator app.
• You now have 3 options:

• Create a Veemee account using your Google account.
• Create a Veemee account using your Facebook account.
• Create a Veemee account using an email address.

• If you choose Google or Facebook, please follow the on-screen instructions.
• If you choose to create an account using an email address, please follow these instructions below.
• Press the “Create an account with email” button.
• Next enter the following information:

• First text box: Write the username you would like to use.
• Second text box: Write the password you would like to use.
• Third text box: Re-write the password.
• Forth text box: Write your email address.

• Press “confirm”.
• Choose a starting Veemee.

How do I create a new Veemee?

• Open the Veemee Avatar Creator app.
• Log in (or create an account) if you are asked to.
• You should now be on the home screen.
• Enter the “Customisation” screen by pressing the button at the bottom left of the screen (it looks like a t-shirt).
• Now enter the “Veemee Select” screen by pressing the button at the top of the screen (it looks like a face with a “+” beside it).
• This should now show you a list of your Veemees.
• Click the “Create New Veemee” button.
• Click the tick button.
• Choose a gender for your Veemee.
• Now click the “Customise” button.

How do I change my Veemee’s appearance?

• Open the Veemee Avatar Creator app.
• Log in (or create an account) if you are asked to.
• You should now be on the home screen.
• Enter the “Customisation” screen by pressing the button at the bottom left of the screen (it looks like a t-shirt).
• Now enter the “Edit Veemee” screen by pressing the button at the top left of the screen (it looks like a face).
• Use these tools to customise your Veemee.
• Once you are done press the “x” in the top right of the screen.
• Press the “Save Veemee” button.

 

Is there a help option in the Veemee Avatar Creator?

Yes! Simply press the (?) icon on every screen and helpful information will appear. Tap anywhere to hide it again.

 

Is there a menu in the Veemee Avatar Creator?

Yes. Once you are on the Home Screen there is a menu button in the top left of the screen.

 

What activities can I perform in the Veemee Avatar Creator?

There are lots of fun things you can do with your Veemee!
• Customise your Veemee so that it looks just the way you want it to.
• Open the “Go!” menu and you will find a variety of activities you can do with your Veemee.

SnapsTake a photograph with your Veemee and share it with friends.
Stickers – Use your Veemee to create a set of stickers for use on social media and in messaging apps.
Video – Use the Veemee you customised in the Creator app in the Veemee Avatar Video app.
Watch VideosWatch videos created by the community using the Veemee Avatar Video.
Wallpaper – Use the Veemee you customised in the Creator app as the living background of your phone. This uses the Veemee Avatar Live Wallpaper app.
Tap Tennis – Use the Veemee you customised in the Creator app in the Veemee Tap Tennis app.

What do you suggest I do?

Personally, I enjoy playing Tap Tennis with my Veemee. It’s really fun!

Why do I need a Veemee account to use Veemee apps?

A Veemee account comes with a great many benefits.
• You can create your own Veemees!
• You can register scores on our games and appear on the leader boards.
• If you change your phone, you can log into your account and all your information will still be available. This includes:

• What your Veemees look like.
• Which clothes you have unlocked.
• How many Gems you have.
• How many VBux you have.
• Your scores in the Tap Tennis app.

• You can use your Veemees in our other apps.

Veemee Avatar Live Wallpaper
Veemee Avatar Video
Veemee Tap Tennis

We have big plans for the future and your account will be used for much, much more in our upcoming apps.

Please note: you only need a Veemee account to use the Veemee Avatar Creator app. All our other apps allow you to play without signing in.

What are Gems and how do I get them?

Gems are one of the two ways you can unlock different clothing in the Veemee Avatar Creator app.

There are several ways to earn Gems:

• When you create an account with Veemee you will be given 2000 gems for free!
• This should allow you to create several outfits to start you off.
• We also give away free gems every day in the profile screen of the Veemee Avatar Creator (top right button on the home screen).
• In addition, we’ve teamed up with Tapjoy so you can earn an unlimited amount of free gems!
• We’re working on more ways of earning gems that will be added to the Veemee Avatar Creator in the near future!

Veemee Avatar Live Wallpaper

 

 How do I use the Veemee Avatar Live Wallpaper?

• We have a Veemee Live Wallpaper help page here.
• You can interact with your Veemee in many ways (depending on how many sensors your phone has) try shaking, poking or throwing them around.
• Occasionally your Veemee will have a thought and a thought bubble will appear above its head. If you click on the thought bubble it will open up a webpage with fun and interesting things on it. You can customise what content will appear in the settings menu

How do I activate the weather settings in my Veemee Live Wallpaper?

The weather feature uses your location settings to decide what weather you are experiencing.
There are two ways of activating this for your Live Wallpaper

Option 1
• Open your phone’s settings menu.
• Open the location settings menu.
• Activate location services.
• Follow the on-screen instructions to pinpoint your location.

Option 2
• Open Google Maps.
• Google Maps will ask you to to find your location. Say yes.

 

Veemee Avatar Video App

 

How does the Video app record videos? Everyplay!

We are currently using a program called Everyplay to record the videos.

Can I watch videos made by other people?

Users can choose to share their video on the Everyplay website. Check it out here!

Everyplay failed to initialise.

If you see a message saying that “EveryPlay has failed to initialise” simply fully close the Veemee Avatar Video app then reopen it.

I’ve restarted the app and I’m still getting the “Everyplay failed to initialise message”.

If you continue to receive this message it is likely that your device is not supported by Everyplay.
If Everyplay doesn’t support your device you will still be able to create animations but you wont be able to save or share them on social media.
Please contact Everyplay for more information.

 

Support

 

Help!

Please email support@veemee.com if you need any assistance. We are here to help!

Please include the following information in your email:

• Which of the Veemee App are you contacting them about?
• Have you created a Veemee account?
• If you have created a Veemee account, what email address did you use when creating it?
• If you have created a Veemee account, what is your account name?
• Please provide as detailed description of the problem you are experiencing.
• What device are you using?

How can I tell what device I’m using?

Android devices come in a variety of makes and models, each with different hardware and software.
This can make diagnosing a problem tricky as each one will behave differently.

To find out what device you’re using simply follow these steps:
• Open the “Settings” app on your phone/tablet/device (this should look like a small grey cog wheel).
• Now you need to open “About Device” section (This is sometimes called “About Phone” or “About Tablet” depending on your device).

• In old Android versions, this section can be found at the bottom of Settings page.
• In newer Android versions, the “About Device” section has been moved to a new tab called “More” in Settings page.

• Once in the “About Device” screen, please look for the following information.

• Model Number
• Android Version

• Please include this information in any emails you send to support@veemee.com.

I get stuck on the loading screen when I try to open the app.

The problem you’re seeing is probably caused by the data we store on your phone becoming corrupted. Just following these simple steps should fix it!

Step 1
• Open your phone’s setting menu.
• Open Application Manager (Also called “Apps” on some devices).
• Select the app.
• Click “Clear Cache”.
• Click “Clear Data”.

Step 2
• Open your phone’s file management app.

• On Samsung phones this app is called “MyFiles”.
• If your phone doesn’t come with one as standard, you can download one called File Manager here.

• Find the “Veemee” folder in your phone’s memory.

• This could be at the following file path depending on your phone:
• Phone/Storage/emulated/0/Veemee

• Delete the folder.

Step 3
• Restart the app.

Error 963: After downloading the app I get Google Play Error 963 when installing.

This is caused by the Google Play Store app. There are a number of solutions to this problem.

Solution 1:
• Open your phone’s setting menu.
• Open Application Manager (Also called “Apps” on some devices).
• Select the “Google Play Store” app.
• Click “Clear Cache”.
• Click “Clear Data”.
• Try to install the Veemee app again.

Solution 2:
• Open your phone’s setting menu.
• Open Application Manager (Also called “Apps” on some devices).
• Select the “Google Play Store” app.
• Click the “Uninstall Play Store Updates” button (this could also be called “Uninstall Updates”).
• Wait until it finishes uninstalling the updates.
• Try to install the Veemee app again.

Error 18: After downloading the app I get Google Play Error 18 when installing.

Error 18 is caused by your SD card.

Solution:
• Please remove the SD card.
• Try to install the app again.
• Once the app has been fully installed, replace the SD card.

Help! I still can’t install a Veemee App.

If you have tried both of the above suggestions, please email support@veemee.com and we will help!

Please tell us which part of the install process are you encountering a problem:
• When you view the Veemee Avatar Creator Google Play store, do you see the install button?
• When you press the “Install” button does it start to download?
• Does the download complete?
• After the download, do you see the word “Installing…” ?
• After the “Installing…” is complete it should change to the “Open” button.

I got an email from Veemee, but I didn’t sign up for an account.

• When a user creates a new account they tell us their email address.
• We then check that the address is correct by sending them an email.
• This email is from “welcome@veemee.com” and titled “Email Verification: Welcome to veemee!”.
• The user then has to open the email and click the link contained within, verifying the account.
• If you didn’t initiate this process then someone else has entered your email address when they were creating an account with us.

Don’t worry though! As you are the owner of the verified email address associated with this account, you have full control over its future. You can choose to claim the account or even email us asking us to delete it.

I want to delete my Veemee account.

Please email support@veemee.com and we’ll help you with that.

Working At Veemee

 

How do I apply for a job at Veemee?

Just email your CV and Cover letter to jobs@veemee.com and we’ll review your application.
Unfortunately, we can’t guarantee that we will respond to every application.

Can I do freelance work for Veemee?

If you would like to freelance for Veemee please email your proposal and information to contact@veemee.com.

Can I get an internship at Veemee?

We are not accepting applications for internships at this time.

Can I do my work placement at Veemee?

We are not accepting applications for work placement at this time.

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